Input Group Fleet Station

Customer Experience

South West Trains – Fleet Station

In a project jointly delivered by South West Trains and the Department for Transport, the Input Group were appointed to carry out improvements at Fleet, including a new canopy and waiting room on Platform 1. 

What was asked

As part of the ongoing improvements at Fleet Station, the Input Group were requested to complete extensive updates to Platform 1. 

In addition to the Platform embellishments, the project also required the installation of new Public Address and Customer Information systems.

How We Did It

The Input Group’s work at Fleet has transformed the customer experience, providing better journeys for the increasing number of passengers that use the station.

A 70m canopy inclusive of an enclosed waiting room was installed on Platform 1 along with new platform LED lighting. The floor was also resurfaced, hence improving user experience and safety.

  • “These improvements will make a real difference to the thousands of passengers who pass through the station every day” - Arthur Pretorius, Customer Service Director, South West Trains
  • The project was jointly comissioned by South West Trains and the Department for Transport
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